BUYERS Frequently Asked Questions
How do I make a purchase?
Buying an artwork on Art Gallery 5’14 is easy. Unless indicated as “Sold”, all items on the website are for sale and available to purchase directly through the website. Just click on the Buy button, give your Shipping and Billing address and place your order. Our payment gateway allows you to pay by Credit or Debit Card or PayPal. If you would like to make a wire transfer, please contact us at customer(at)artgallery514.com. If you are not signed in to Art Gallery 5’14 upon purchase, you will be prompted either to do so or to create an Art Gallery 5’14 account if you are not already registered.
What is your return policy?
If for any reason you are not satisfied with your purchase of an art piece from Art Gallery 5’14, you may return it within fourteen (14) days of receipt and receive a full refund for the price of the product. Shipping charges will not be refunded, and you will be responsible for the cost of return shipping and any customs and brokerage fees charged upon return. If you do decide to return the artwork, please email returns(at)artgallery514.com with your name and order number. We will get back to you and send you a prepaid return shipping label. Items must be sent with a courier chosen by us between DHL, FedEx or Ups within three (3) days of receiving the order. The cost of the shipping label will be deducted for your refund amount. Art must be returned in perfect condition, in its original packaging, with Certificate of Authenticity. Artwork that is returned damaged will not be refunded. We do NOT accept return of prints and photographs as they are printed on demand and the printing costs cannot be recovered.
What should I do if I receive a damaged artwork?
If you purchased an item and it was damaged during shipping, please contact us within 24 hours at support(at)artgallery514.com, we will assist you in the process of resolving your issue. Our 100% Buyer Guarantee ensures that you will receive a complete refund for any purchase you are not completely satisfied with. Please be sure to keep all shipping and packing materials that came with the shipment, as these may be needed by the shipper for their investigation. Send us detailed photographs of the damage, along with your name and order number. We must have these items in order to process the claim and provide a return shipment label. We will contact you within 24 business hours from the receipt of your email and review the matter with you directly.
Do you ship internationally?
Yes. We ship artwork to any destination in the world.
Who pays for shipping?
The customer pays for the shipping. The shipping cost is included in the price of the work. The price indicated in the artwork is the final price to be paid.
Please note, that in some cases you may be charged additional taxes that are called customs duties and that vary depending on the country of origin and destination of the purchased item. Please consult your local customs office for more details on tariffs and taxes. The buyer is responsible for paying any incoming tax and taxes that his local customs authority deems appropriate.
How do you ship artwork?
All artwork is shipped directly from artists’ location in custom-built boxes and is shipped insured. Art will be sent via FedEx, Ups, DHL as well as other common carriers. All packages must be accepted and signed for upon delivery.
How long will it take for me to receive my ordered artwork?
Depending on where you are in the world, the delivery of your artwork will take approximately 7-21 days from the time that you place the order. You will receive an email with a tracking number so that you can see exactly when your artwork will arrive.
Can I view the artwork in person prior to purchase?
Our inventory is housed all over the world, so we are unable to accommodate viewing sessions prior to purchase. Please select the option to Zoom in on the artwork page and you can see the work up close. The Zoom feature is designed to provide detail that the basic photo may not and allows the viewer to see granularity and depth within the work such as brushstrokes, or sharpness of a particular image within the work.
Are all works of art on Art Gallery 5’14 originals?
All artwork on Art Gallery 5’14 is original. In some cases, the artists have also made Open Edition Prints available on paper and canvas. All original artworks for sale come with a Certificate of Authenticity that is signed by the artist.
I have received my order, now what?
Once you have received your artwork and are satisfied with its arrival, the Authenticity Certificate and courier condition, you need to confirm the receipt of your order to us. We would love to hear your feedback at this point – both on the artwork, as well as on the Art Gallery 5’14 experience. You can email us at support(at)artgallery514.com.
What forms of payments does Art Gallery 5’14 accept?
Art Gallery 5’14 accepts payment by Debit Card or Credit Card as well as PayPal account balances. Even though all prices are in Euros, you can pay in every currency PayPal accepts. If you prefer to pay by wire transfer, please contact us customer(at)artgallery514.com.
Do you offer a Gift Card?
Yes, we offer eGift Cards for purchase. This is an online voucher, non-redeemable for cash and is valid for 6 months from the date of purchase. The Gift Card can be personalized, it can have the name of the sender as well as the receiver. You can also add a personal message to the receiver to include it in the email that carries the gift voucher. You can redeem your Art Gallery 5’14 eGift Card upon checkout. During the payment step of checkout, enter your Gift Card number in the designated section and the Gift Card amount will be subtracted from your total. Any remaining balance on your order can be paid either by Credit Card or by PayPal.
Does Art Gallery 5’14 have a physical gallery location?
We do not operate a physical gallery, we are an online art marketplace.
How can I contact Art Galley 5’14?
If you have further questions, please email us at info(at)artgallery514.com or
call +386 (0) 30 772 401
Monday - Friday 8 a.m. to 4 p.m. (CET)