Delivery Information
Shipping
(Article 6 of General Terms and conditions )
Art Gallery 5’14 ships art to any destination in the world. All artwork is shipped directly from artists’ studios in custom-built boxes and is shipped insured. Art will be sent via FedEx, Ups, DHL as well as other common carriers.
Buyer
pays for shipping. The shipping cost will be included in the price of
artwork. Art Gallery 5'14 has a standard shipping cost of 70 to 120 EUR
depending on weather the artwork is sold rolled in tube or in box. The
price of art that the buyer sees on the Website is what he has to pay.
If
an artwork arrives damaged due to poor packaging, we will deem the
shipment non-insurable and we will hold the Artist responsible for the
damages.
If you purchased an item and it was damaged during
shipping, please contact us within 24 hours at
support(at)artgallery514.com, we will assist you in the process of
resolving your issue. Our 100% Buyer Guarantee ensures that you will
receive a complete refund for any purchase you are not completely
satisfied with.
Please be sure to keep all shipping and
packing materials that came with the shipment, as these may be needed by
the shipper for their investigation. Send us detailed photographs of
the damage, along with your name and order number. We must have these
items in order to process the claim and provide a return shipment label.
We will contact you within 24 business hours from the receipt of your email and review the matter with you directly.